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Great Cheese!. If you like great tasting Parmigiano, look no further.This is the real deal....
(Review by Bschndr) -
A New Favorite. I have a fair number of friends/family that are gluten free. I was recently hosting a party with many of...
(Review by Luke) -
Good Deal. Good product at a good price, shipped carefully....
(Review by Sue)
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| Spice Shop | |
| Oil & Vinegar | |
| Meat & Seafood | |
| Pantry | |
| Cheese | |
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| Bakery & Confections | |
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| Gift Certificates |
http://www.mondofood.com/customer-service
Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders/Tracking
- Updating Account Information
- Terms & Conditions
- Shipping & Delivery
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Shipment Dates:
(Orders placed by 4:00 pm (mountain time) on Monday, Wednesday, or Friday will be shipped that day)
Day of Order Ground/Parcel Priority/3 Day Express Sunday Monday Monday Monday Monday Monday Monday Monday Tuesday Wednesday Wednesday Tuesday Wednesday Wednesday Wednesday Wednesday Thursday Friday Friday Thursday Friday Friday Friday Friday Saturday Monday Monday Monday
Carriers
Mondofood.com utilizes two shipping companies for it's products; USPS, and UPS. Both options are selectable during checkout and it is up to you to choose which better suits your area and needs.
Packaging
We choose the best packaging depending on the item ordered, we also often use secondhand boxes in order to cut down on our footprint. Please note that we chose our product line carefully and deliberately in order for there to be no need for refrigeration. If you are ordering a product and are concerned about how it will arrive to your location please feel free to email us and we will answer any questions you have.
Restrictions
Due to restrictions between the USA and other countries many items cannot be shipped outside of our borders. These items include the following: Any items including dairy (ie: cheese) and any items containing meat products (ie: prosciutto) If you have a question about a particular product shipping over the border please do not checkout until you contact us as we will be able to determine it's eligibility for international shipping.
Shipping to PO Boxes
If you would like to ship to a PO Box please note that the only shipping option for that is USPS. UPS does not ship to PO Boxes and any orders entered with UPS as the shipping option will automatically be shipped via USPS at our discretion.
Shipping Selections
Some items are better shipped via USPS Priority Mail. If you order with USPS Parcel Post and we find that it's better to ship via Priority Mail then we will make the change on our end. This delivery upgrade comes at no cost to you.
Missing Orders
USPS is our primary shipping company and we will do everything in our power to ensure that the product arrives to you within the mentioned time on the website. Unfortunately due to unforeseen circumstances the date of arrival may vary from the estimated one during checkout. If you need a guaranteed arrival date please notify us prior to placing your order.
Free Shipping Option
The "Orders over $150 are shipped free" option is only available to those living in the continental U.S. and is only available for orders under 50 pounds. Some restrictions apply, please find further details at the dedicated Free Shipping page.
Product Damanged In Transit
If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. Please inform us of the refusal as soon as possible. If you accept the package, make sure it is noted on the carrier's delivery record in order for MondoFood.com to file a damage claim. Save the merchandise and the original box and packing it arrived in. - Privacy & Security
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What Personal Information About Customers Does Mondo Food Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Mondo Food. Here are the types of information we gather.
* Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
* Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
* E-mail Communications: To help us improve our website and the customer experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, order confirmations, survey requests, and review reminders. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
Does Mondo Food Share the Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.
Which Information Can I Access?
Mondo Food gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
Conditions of Use, Notices, and Revisions
If you choose to visit Mondo Food, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the Contact Us link on the side menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Mondo Food. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.
Automatic Information
For security purposes Mondo Food sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.
Questions
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the Contact Us link in the side menu. Or you can email us at: support@mondofood.com - Returns & Replacements
- Please contact us with any issues you have with your order within 30 days of receipt of product to obtain details and a return authorization code (RAC). Products returned without a RAC will not be accepted and will be sent back to the sender at the senders cost.
- Payment, Pricing & Promotions
- Mondofood.com is proud of our products and our pricing. We remain extremely competitive in the market and have the best quality you can find in the products we sell. We offer occasional promotional pricing and specials that will be clearly market. Please note that once you finalize and pay for an order no further discounts will be available. All orders with respectable prices are final and may not be changed post-purchase.
- Viewing Orders/Tracking
- Mondofood.com allows an easy to view Shopping Cart that allows easy changes to your order. If you have any questions on how to operate the cart feel free to contact us at support@mondofood.com and we'd be happy to offer assistance. You may view past orders that you placed within the My Account section of the website
- Updating Account Information
- Account information may be changed by clicking on My Account. You may edit any of your details as you wish. Please verify your shipping and billing addresses carefully as they are vital to ensure a timely delivery.
- Terms & Conditions
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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MondoFood.com's relationship with you in relation to this website.
The term 'MondoFood.com' or 'us' or 'we' refers to the owner of the website whose registered office is 3700 Quebec St Suite 100-255 Denver, CO 80207. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
* The content of the pages of this website is for your general information and use only. It is subject to change without notice.
* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Any use requires the explicit written consent by all founding members (an agreement with only one member does not stand as a legal contract) of Mondo Food LLC and any request/permission for use will be handled in written (paper) form. Verbal agreements, understandings, or permissions will not be tolerated and all use without the written consent will be deemed as a violation of our terms and conditions.
* All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
* Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
* From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
* Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
